Warranty, Service & Returns

This information applies to customers residing in the United States only. For international customers needing service, please contact the AudioSource distributor in your country.

Two Year Limited Warranty

AudioSource, a division of Peak Audio Group, warrants most products against defects in materials and workmanship for a limited period of time (typically 2 years; consult owner’s manual for warranty specifics).

 

 

 

For a period of two (2) years from date of original purchase, we will repair or replace the product, at our option, without charge for parts. Customer must pay for all labor charges associated with the removal and re-installation of speakers for the limited period and all parts and labor charges after the limited warranty period expires. The limited warranty period for factory refurbished products expires after ninety (90) days from date of original purchase. This limited warranty applies only to purchases from authorized AudioSource Retailers or Distributors. This limited warranty is extended only to the original purchaser and is valid only to consumers in the United States.

 

 

 

Consumers are required to provide a copy of the original sales invoice from an authorized AudioSource Retailer or Distributor when making a claim against this limited warranty. This limited warranty only covers failures due to defects in materials or workmanship that occur during normal use. It does not cover failures resulting from accident, fire, flood, misuse, abuse, neglect, mishandling, misapplication, alteration, faulty installation, modification, service by anyone other than AudioSource, or damage that is attributable to Acts of God. It does not cover costs of transportation to AudioSource or damage in transit. The customer should return their defective product, freight prepaid and insured, to AudioSource only after receiving a Return Authorization.

 

 

 

Repair or replacement under the terms of this warranty does not extend the term of this warranty. Should a product prove to be defective in workmanship or material, the consumer's sole remedies will be repair or replacement as provided under the terms of this warranty. If the defective product is discontinued AudioSource may replace the product with an equivalent or superior product at its option. Any cost of re-installation or repair of wall or ceiling surface is the sole responsibility of the customer and that cost shall not be the responsibility of AudioSource. Under no circumstances shall AudioSource be liable for loss or damage, direct, consequential or incidental, arising out of the use of or inability to use the product. There are no express warranties other than described above.

What is not covered under warranty?

Products purchased used or from private parties. Products with missing or tampered serial numbers. Products with damage caused by moisture, negligence, abuse, unauthorized/attempted repairs or modifications by a third party. Transit damage due to insufficient packaging will not be covered.

Service and Repair

All units sent in for repair must have a Return Authorization number. To obtain an RA Number and general instructions, please call 877.715.5439 or 503.914.4688.

If you are uncertain that your AudioSource unit is the faulty component in the system, please contact tech support at support@audiosource.net or call before requesting an RA number.